General conditions
(Last updated 30 November 2023)
These General Terms and Conditions of Rental form an integral part of the rental contract concluded between MS Maisons & Séjours (‘the Lessor’) and the tenant.
Please read them carefully before booking your rental.
1. THE LESSOR: MS Maisons & Séjours
MS Maisons & Séjours is a Société par Actions Simplifiée (SAS) with a capital of €10,000.
Registered office: Centre Euronat - Lieudit Dépée 33590 Grayan et l'Hôpital
RCS BORDEAUX 889 772 547
Intracommunity VAT number: FR67889772547
Professional Card N° CPI 3301 2020 000 000 003 issued by the CCI of Bordeaux-Gironde
Financial guarantor: ALLIANZ IARD. 1 Cours Michelet 92076 Paris La Défense Cedex
MS Maisons et Séjours is commissioned by owners to manage and offer for seasonal rental tourist accommodation located in the EURONAT Centre at Grayan-et-l'Hôpital (33590) in France.
2. INFORMATION AND RESERVATIONS
Prior to concluding the booking contract, the tenant will find on the Lessor's website (www.ms-euronat.eu) or directly with the Lessor all the necessary information on the prices, dates and components of the holiday (such as the location of the accommodation, type, capacity, main characteristics, photographs, optional additional services, cancellation conditions, etc.).
The photos and descriptions presented by the Lessor are periodically reviewed to ensure that they correspond as closely as possible to the current state of the accommodation. However, there may be differences in the furniture or interiors shown. These changes will not entitle the Tenant to compensation or to make a claim.
The booking of the accommodation is made after payment of a deposit of 25% of the rental price and after verification of availability by the Lessor.
Payment of the deposit constitutes acceptance of the rental contract.
The tenant must pay the balance of the rental price no later than one month before the start of their stay.
In the case of last-minute bookings (less than one month before the start of the holiday), the total amount (deposit + balance) must be paid by the tenant at the time of booking.
The security deposit may be paid before the start of the holiday or on the day of arrival.
In any event, no keys will be handed over until all sums due have been paid in full.
The booking contract is for a specific property. The tenant may not demand a change of accommodation, unless there is a manifest defect in the accommodation that prevents peaceful enjoyment.
No compensation will be paid by the owner of the accommodation or the M&S agency for any breakdown of electrical equipment during the stay.
3. DURATION
The rental period may not be less than 2 nights and may not exceed 90 consecutive nights. In high season, in July and August, the minimum rental period is 7 nights, from Saturday to Saturday.
The rental period begins at 5 pm and ends at 10 am at the latest on the last day of the rental period. The keys are handed over, both on arrival and departure, during the opening hours of the Maisons & Séjours agency, which can be consulted on the Lessor's website and are reminded in the emails sent to the Tenant before the start of the stay.
The rental period may not be extended without the prior written agreement of the Landlord, the Tenant thus accepting. The rental contract will terminate automatically on expiry of the fixed term, without the need to give notice. If the Tenant decides to leave the rented premises before the agreed date, he/she will not be entitled to any reimbursement for the period remaining, either for the accommodation or for any associated services not used.
4. PRICES AND ADDITIONAL SERVICES
The rents quoted include :
- accommodation,
- end-of-stay cleaning,
- taxes and charges, including tourist tax,
- rights of access to and use of Euronat facilities (Euronat pass), with the exception of paying facilities (tennis, thalasso, etc.).
Rents do not include bed linen and towels, which are optional services.
End-of-stay cleaning is a compulsory service, the price of which depends on the characteristics of the accommodation. In all cases, it is the customer's responsibility to dispose of rubbish and clean all kitchen utensils.
Exceptionally, certain energy costs (generally out of season) may be invoiced in addition to the rent; in this case, they will be indicated in the rental offers.
5. SECURITY DEPOSIT
The security deposit is primarily intended to cover any damage that may be caused to the rented property and to the furnishings or other items in the rented premises.
Under no circumstances may the security deposit be considered as a payment, even partial, of the rent.
It will be returned within a maximum of one month from the end of the stay, after deduction of any items replaced and any costs incurred for repairing or cleaning (bed sheets, carpets, etc.). If the security deposit is insufficient, the tenant undertakes to pay the balance.
6. CANCELLATION CONDITIONS
The rental contract is firm and definitive as soon as it is signed.
In the event of cancellation, variable charges will be applied by way of penalty depending on the date on which the Lessor was notified of the cancellation, in accordance with the following scale (as a percentage of the total rental amount - excluding extras and taxes):
- up to 7 weeks before arrival: 25
- from 4 to 7 weeks before arrival: 60
- from 7 days to 4 weeks before arrival: 80
- from 7 days to the date of arrival or in the event of a no-show: 100%.
No amount withheld may be reimbursed, even in the event of re-letting.
7. OBLIGATIONS AND DECLARATIONS OF THE TENANT
The tenant is bound by the following obligations:
- To occupy the premises personally, the rental contract being nominative and not assignable or transferable. Under no circumstances may the Tenant sublet the property, even free of charge, or assign his rental rights, unless the Landlord gives his written consent.
- Not to exceed the occupancy capacity of the property. The rented premises must not, under any circumstances, be occupied by more than the stated number of people. If the Tenant contravenes this clause, the Landlord may hold the Tenant liable.
- To arrive on the day of the start of the rental contract, from 5 p.m., and on the day of departure, to return the keys to the agency by 10 a.m. at the latest. M&S reserves the right to charge an additional night for any unannounced delay.
- To take possession of the rented premises in the state in which they will be on arrival, as described in the documentation provided to the tenant.
- Not to do anything that, through the actions of the tenant or the persons accompanying him/her, might disturb the peace of the neighbourhood or the other occupants.
- Inform the agency within 24 hours of arrival of any anomaly noted. After this period, the rented property will be considered to have been left clean and in working order on the tenant's arriva
- To allow any repairs to be carried out on the rented premises which become urgent and necessary during the rental period and which cannot be postponed.
- Immediately inform the Lessor of any damage or deterioration occurring in the rented premises, even if there is no apparent damage.
- Refrain from throwing objects into the washbasins, showers, baths, sinks, WCs, etc. that could block the drains, failing which the Tenant will be liable for the costs incurred in restoring the appliances to working order. In this respect, due to the difficulties experienced during the season in obtaining the services of a craftsman, the Lessor declines all responsibility for any delay in carrying out the necessary repairs.
- Maintain the rented premises and return them in a good state of repair at the end of the rental period. The furniture and furnishings must not suffer any depreciation other than that resulting from the normal use for which they are intended. Any items that, at the end of the present contract, are missing or have been put out of use for any reason other than normal wear and tear, must be paid for or replaced by the Tenant, with the agreement of the Landlord.
- Bring pets only if they are expressly allowed in the rented accommodation. However, no dogs belonging to the first category mentioned in article L211-12 of the rural code will be accepted.
- Under no circumstances should an electric vehicle be connected to an electrical socket in the chalet. The public electricity points installed in the Euronat centre must be used for this purpose, or the electricity socket dedicated to connecting vehicles, if the accommodation is equipped with such equipment and the owner agrees to it being used by the tenants.
8. COMPLIANCE WITH THE EURONAT NATURIST CHARTER
The Tenant is informed that Euronat is a family-oriented naturist centre.
The choice of naturist holidays at Euronat implies a commitment to adopt a naturist lifestyle during their stay, to live naked when the weather permits, and to do so with respect for others; no equivocal attitude, voyeurism or exhibitionism will be tolerated.
The Hirer and those accompanying him/her therefore undertake to respect the Euronat Naturist Charter, which can be consulted on the Maisons & Séjours website and on the Euronat website.
9. OBLIGATIONS OF THE LESSOR
The Lessor undertakes to make the rented accommodation available to the Tenant, in accordance with the description and to respect the obligations resulting from the rental contract.
In the event of force majeure, the Lessor undertakes to replace the accommodation booked with another of equivalent characteristics if possible, subject to availability. Any change of accommodation after the keys have been handed over, except in cases of force majeure, is only possible with a financial contribution from the customer and subject to availability.
The Lessor declines all responsibility in the event of theft or burglary in the rented premises.
10. HOLIDAY INSURANCE
The Tenant is required to take out insurance with an insurance company against the risks of theft, fire, glass breakage and water damage, and more generally for all its rental risks and for the rented furniture, as well as for recourse by neighbours, and to provide proof of this at the first request of the Landlord.
Consequently, the Landlord declines all responsibility for any recourse that its insurance company may take against the Tenant in the event of a claim.
11. PROTECTION OF PERSONAL DATA
You can consult the data protection policy on the Lessor's website: www.ms-euronat.eu /confidentiality-policy
12. CONSUMER OMBUDSMAN
In accordance with article L 611-1 of the French Consumer Code, the consumer is hereby informed that he/she may refer the matter to a consumer mediator under the conditions set out in articles L 611-1 et seq. of the French Consumer Code, whose administrative details are as follows:
MEDIMMOCONSO Association
1 Allée du Parc de Mesemena - Bât A - CS25222 - 44505 LA BAULE CEDEX - FRANCE
Website: https://medimmoconso.fr/adresser-une-reclamation/